FAQ
Frequently Asked Questions
Find answers to some of the most common questions about shopping with Zephra.
Orders
How do I know if my order has been confirmed?
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please check your spam or junk folder if you do not see the confirmation.
For assistance, contact us at hazemhamdan@atomicmail.io.
Can I change or cancel my order?
Contact us as soon as possible if you need to request a change or cancellation.
We will do our best to assist, but changes cannot be guaranteed once an order has entered fulfilment or has been dispatched.
Shipping & Delivery
How can I track my order?
Once tracking becomes available, you can use our Track Your Order page to view the latest delivery information.
Tracking may take a short period to activate after dispatch.
How much does shipping cost?
Available shipping options and applicable costs are displayed at checkout before you complete your purchase.
What happens if my order is delayed?
Carrier delays can occasionally occur.
If your order appears significantly delayed, contact our Customer Care team with your order number so we can review the available tracking information.
Returns & Refunds
Can I return a watch if I change my mind?
Eligible change-of-mind returns may be requested within 30 days of delivery, subject to the conditions in our Return and Refund Policy.
The watch must generally be unused, unworn and returned with its original packaging and accessories.
What if my watch arrives damaged or faulty?
Contact us as soon as reasonably possible.
Your rights for faulty or defective products are protected by the Australian Consumer Law and are separate from our voluntary change-of-mind return period.
Please include your order information and photographs where appropriate.
How long do refunds take?
Once an approved return has been received and assessed, an eligible refund will generally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear.
Products
Will the colour look exactly the same as the photos?
We aim to display our products as accurately as possible.
Minor differences may occur due to photography, lighting and individual screen settings.
How should I care for my watch?
Avoid unnecessary impacts, extreme temperatures and exposure to chemicals, perfumes or cleaning products.
Water exposure should only occur where the specific product is expressly described as having an appropriate water-resistance rating.
Store your watch safely when it is not being worn.
Are all Zephra watches waterproof?
Do not assume that a watch is waterproof.
Any water-resistance capability should be determined only from the specifications stated on the individual product page.
Payments
What currency are prices displayed in?
Unless otherwise stated, Australian customers will see prices in Australian Dollars (AUD).
What payment methods are available?
Available payment options will be displayed securely during checkout.
Need More Help?
Our Customer Care team is available:
Email: hazemhamdan@atomicmail.io
Phone: +61 8 8390 1209
Monday–Friday: 9:00 am – 5:00 pm
Saturday: 10:00 am – 2:00 pm
Sydney local time (AEST/AEDT, as applicable)