We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hazemhamdan@atomicmail.io. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hazemhamdan@atomicmail.io.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hazemhamdan@atomicmail.io.

Return and Refund Policy

Last updated: 23 July 2026

At Zephra, we want you to feel confident with every purchase. This policy explains how returns, exchanges and refunds are handled, including your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

30-Day Change-of-Mind Returns

We accept eligible change-of-mind returns requested within 30 days of delivery.

To be eligible, the item must:

• Be unused and unworn, other than reasonable handling to inspect the product
• Be free from scratches, marks, damage or signs of wear
• Be returned with original packaging, tags, accessories, manuals and other items supplied with the product
• Have protective films intact where reasonably applicable
• Be accompanied by proof of purchase or sufficient order information

To request a return, please contact us before sending the item:

Email: hazemhamdan@atomicmail.io
Phone: +61 8 8390 1209

Please do not return an item without first contacting our Customer Care team for return instructions.

Change-of-Mind Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping service, as the returned item remains the customer’s responsibility until it is received by us.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by law.

Faulty, Damaged or Incorrect Products

Your rights for faulty, defective or incorrectly supplied goods are protected by the Australian Consumer Law and are separate from our 30-day change-of-mind policy.

Please contact us as soon as reasonably possible if a product:

• Arrives damaged
• Is defective or develops a fault
• Is materially different from its description
• Is not the item you ordered
• Does not meet an applicable consumer guarantee

We may request photographs, video or other reasonable information to help assess the issue.

Where a product has a major failure, you may be entitled under the Australian Consumer Law to choose between a refund or replacement.

Where a problem is minor, we may be entitled to provide an appropriate repair or other remedy within a reasonable time.

Depending on the circumstances, other remedies may also apply under Australian law.

Return Costs for Faulty Goods

Where a product is confirmed to be faulty, incorrect or otherwise subject to a valid remedy under the Australian Consumer Law, Zephra will comply with its obligations regarding reasonable return shipping costs.

Please contact us before returning the item so we can provide appropriate instructions.

Exchanges

Eligible products may be exchanged within the 30-day change-of-mind period, subject to stock availability.

If your preferred model, colour or variation is unavailable, we may offer an alternative or process an eligible refund.

Any price difference between exchanged products may need to be paid or refunded as applicable.

Non-Returnable Change-of-Mind Items

We may decline voluntary change-of-mind returns for:

• Products showing wear, scratches, damage or alteration after delivery
• Products that have been engraved, personalised or customised, if such services are offered
• Items missing original packaging, accessories or essential components
• Gift cards, if offered
• Items clearly marked as Final Sale where permitted by law

These exclusions apply only to voluntary change-of-mind returns.

They do not limit your rights under the Australian Consumer Law where a product is faulty, defective, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.

Sale Items

Sale or promotional items remain covered by Australian Consumer Law consumer guarantees.

Where an item is not faulty and the return is purely a change of mind, any specific change-of-mind conditions displayed at the time of purchase may apply.

Refunds

Once we receive and assess an approved return, we will notify you of the outcome.

Approved refunds will generally be returned to the original payment method.

Bank, card issuer and payment provider processing times may vary after a refund has been issued.

Australian Consumer Law

Our voluntary return policy is additional to your statutory rights.

Consumer guarantees apply automatically and cannot be excluded by our policies, a warranty period or a stated return period.

Contact Us

Zephra
Operated by Hazem Ribhi Moh'd Hamdan
ABN 54 516 527 687

45 Bow Avenue
Parklea NSW 2768
Australia

Email: hazemhamdan@atomicmail.io
Phone: +61 8 8390 1209

Customer Care Hours

Monday–Friday: 9:00 am – 5:00 pm
Saturday: 10:00 am – 2:00 pm
Sunday & Public Holidays: Closed

Sydney local time (AEST/AEDT, as applicable)