Shipping policy
Shipping Policy
Last updated: 23 July 2026
Thank you for shopping with Zephra.
This Shipping Policy explains how orders are processed, dispatched, tracked and delivered.
Order Processing
Orders are prepared and processed during our normal business operations.
Customer Care Hours:
Monday–Friday: 9:00 am – 5:00 pm
Saturday: 10:00 am – 2:00 pm
Sunday & Public Holidays: Closed
Sydney local time (AEST/AEDT, as applicable)
Orders placed outside normal processing periods, during public holidays or during high-volume periods may require additional processing time.
Any specific dispatch estimate displayed on a product page, checkout or order confirmation should be read together with this policy.
Shipping Destinations
We ship to destinations made available during checkout.
If your delivery destination cannot be selected at checkout, please contact Customer Care before placing an order.
Shipping Costs
Applicable shipping costs are displayed at checkout before payment is completed.
Shipping charges may vary depending on:
- Delivery destination
- Shipping service selected
- Parcel size or weight
- Promotional shipping offers
Delivery Estimates
Estimated delivery timeframes may be displayed at checkout or provided after your order is placed.
Delivery estimates are provided in good faith but may be affected by circumstances such as:
- Carrier delays
- Public holidays
- Severe weather
- Peak shopping periods
- Transport disruptions
- Customs processing
- Incorrect or incomplete addresses
Nothing in this section limits your rights under applicable Australian law.
Tracking
Where tracking is available, tracking details will generally be provided after dispatch.
Tracking information may take some time to become active after the carrier receives the parcel.
Delivery Address
Customers are responsible for checking that the delivery address entered during checkout is accurate and complete.
Please contact us immediately if you notice an error.
We cannot guarantee that an address can be changed after fulfilment or dispatch has commenced.
Where an order is returned because an address supplied by the customer was incorrect, incomplete or the parcel was not collected, reasonable re-delivery costs may apply except where prohibited by law.
Authority to Leave
Where a carrier offers authority-to-leave or safe-drop options, availability and conditions may depend on the carrier and delivery location.
Customers should consider the security of the nominated delivery location.
Delayed Orders
If your order appears significantly delayed, contact:
Please include your order number and available tracking information.
We will review the available information and work with the carrier where appropriate.
Lost Parcels
If tracking suggests that a parcel may have been lost, please contact us promptly.
We may investigate the delivery with the relevant carrier before determining the appropriate resolution.
Nothing in this process limits your rights under Australian Consumer Law.
Damaged Deliveries
If your order arrives damaged, please retain:
- The product
- Original shipping packaging
- Shipping labels
- Photographs showing the condition of the package and product
Contact us as soon as reasonably possible so we can assess the issue.
International Orders
Where international shipping is offered, customs duties, import taxes or other destination-country charges may apply.
Unless checkout clearly states otherwise, customers may be responsible for applicable import duties and taxes charged by the destination country.
Customs processing may also affect delivery timeframes.
Unable to Supply an Order
If we cannot supply a product you have paid for within the agreed or a reasonable timeframe, we will contact you and provide an appropriate solution in accordance with applicable law.
This may include a refund, replacement or another agreed arrangement.
Contact
Zephra
Operated by Hazem Ribhi Moh'd Hamdan
ABN 54 516 527 687
45 Bow Avenue
Parklea NSW 2768
Australia
Email: hazemhamdan@atomicmail.io
Phone: +61 8 8390 1209